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Technical Service Specialist

Summary of Position
Assists customers and dealers to resolve problems with ESG products. Provide complete product support to ESG worldwide dealers and customers assuring high quality service and customer satisfaction.
Essential Job Duties and Responsibilities
Customer and Dealer Support
Interact with the dealer network, customers, and the ESG organization (Regional Managers, Engineering, Manufacturing, Marketing, etc.), to provide effective product support and problem resolution.
Electrical, hydraulic, and mechanical diagnostic and repair assistance via telephone and email.
Read and interpret a variety of schematics and drawings while collaborating with ESG personnel, dealers, customers, and vendors.
Provide accurate documentation of all customer contacts.
Daily utilization of case system
Assist dealers and customers in identifying and solving parts problems and expediting orders as necessary.
Warranty Administration
Assist in authorizing warranty claims, administering technical policy, and part returns.
Other
Performs duties as assigned by ESG service management.
Assist in the writing of Tech Tips and Service Bulletins
Up to 20% travel
Participates in a minimum of 16 hours of self development training per year.
Position Requirements
Technical Degree with electronics experience is preferred.
A minimum of three years' service experience.
Demonstrated performance in the following areas:
Customer service
Calm, patient, and understanding
Problem-solving
Analytical with logical thought process
Written and oral communication
Teamwork
Hydraulic, mechanical, and structural repair
Vehicle and equipment maintenance
Heavy-duty truck or automotive electronic service tools such as Cummins Insite, Allison DOC, NED (Navistar), etc.
Experience or knowledge of J1939 CAN communications
Comfortable with technology
Willingness to learn
Other education and experience in service, engineering, or maintenance related fields may be considered in place of the above requirements
Benefits of Employment
In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.
About Us
Federal Signal Corporation (NYSE: FSS) provides products and services to protect people and our plant. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Oak Brook, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit : www.federalsignal.com.
The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, religion, national origin, gender, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law.
Vactor Mfg. Inc. is a leading manufacturer of municipal combination catch basin/sewer cleaning vacuum trucks and industrial vacuum loaders that clean up industrial waste or recover and recycle valuable raw materials. Vactor is located in Streator, IL and is a subsidiary of Federal Signal Corporation.


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